Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Welcome! You can raise a request for CareerReady.AI Support Service Desk using the options provided.
Common Requests
Request a new account
Request a new account for a system.
Required fields are marked with an asterisk*
{"xsrfToken":"cacd74558e70a0c21790d15f2fe476c67ebd1a3a_lout","branding":{"id":"18","key":"cssd","name":"CareerReady.AI Support Service Desk","portalBaseUrl":"/servicedesk/customer/portal/18","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/18/7","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#1a3770","headerLinkHoverBGColor":"#1a3770","headerBadgeColor":"#1a3770"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"18","key":"cssd","projectId":10140,"serviceDeskId":18,"name":"CareerReady.AI Support Service Desk","description":"<p>Welcome! You can raise a request for CareerReady.AI Support Service Desk using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/18","onlyPortal":false,"reqTypes":[{"id":"85","name":"Fix an account problem","descriptionHtml":"","callToAction":"Fix an account problem","introHtml":"<p>Having trouble accessing certain websites or systems? We'll help you out.</p>","icon":10520,"iconUrl":"https://sunbonnet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[24],"key":""},{"id":"80","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"<p>Let us know if something isn't working properly and we'll aim to get it back up and running quickly.</p>","icon":10523,"iconUrl":"https://sunbonnet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[22,25],"key":""},{"id":"82","name":"Request a change","descriptionHtml":"","callToAction":"Request a change","introHtml":"<p>For example, upgrade a server (VPN) or an application (Jira).</p>","icon":10530,"iconUrl":"https://sunbonnet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10530","groups":[25],"key":""},{"id":"77","name":"Request a new account","descriptionHtml":"","callToAction":"Request a new account","introHtml":"<p>Request a new account for a system.</p>","icon":10519,"iconUrl":"https://sunbonnet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10519","groups":[22,24],"key":""},{"id":"84","name":"Create a post-incident review","descriptionHtml":"","callToAction":"Create a post-incident review","introHtml":"<p>Document and share learnings from an incident so that it doesn't happen again</p>","icon":10525,"iconUrl":"https://sunbonnet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10525","groups":[],"key":""},{"id":"78","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10529,"iconUrl":"https://sunbonnet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10529","groups":[],"key":""}],"reqGroups":[{"id":22,"name":"Common Requests"},{"id":24,"name":"Logins and Accounts"},{"id":25,"name":"Applications"}],"orderMapping":{"24":[77,85],"22":[77,80],"25":[80,82],"26":[80,82]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"520c33ac-32c1-360d-8d0e-da5402ba0f9a","appLinkName":"System Confluence","appLinkUrl":"https://sunbonnet.atlassian.net/wiki","spaceKey":"CSSD","spaceName":"CR360 Support Service Desk","spaceUrl":"https://sunbonnet.atlassian.net/wiki/spaces/CSSD","isServer":false},"labels":[],"projectKey":"CSSD","serviceDeskId":18,"kbLinkDomainURLs":["https://sunbonnet.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":18,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CSSD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhYjQyOTgwZi0zNzFhLTRmZTAtOTJkYi1kYzg5ZjA4NjFlNDYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tMTY1NDcyOTgyNyI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6dXBsb2FkOioiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzkyMDg3Mjc3LCJuYmYiOjE3OTIwODYwNzcsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.ABbJ083XFxrI3ZMKOu2YdpHiOSYFl-LUY0PiDvwhzR0","targetCollection":"upload-user-collection-1654729827","endpointUrl":"https://api.media.atlassian.com","clientId":"ab42980f-371a-4fe0-92db-dc89f0861e46","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]},"locale":"en-US","i18nTranslations":{}},"reqCreate":{"id":77,"projectId":10140,"issueType":{"id":"10268","name":"[System] Service request"},"form":{"name":"Request a new account","descriptionHtml":"","callToAction":"Request a new account","intro":"<p>Request a new account for a system.</p>","instructions":"","icon":10519,"iconUrl":"https://sunbonnet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10519","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"e.g. Create an account on Jira","descriptionHtml":"<p>e.g. Create an account on Jira</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Tell us why you need an account","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/18/create/77","requestValidateBaseUrl":"/servicedesk/customer/portal/18/validate/77","calendarParams":{"firstDay":0,"date":"2026-10-15T22:41:17+0500","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"520c33ac-32c1-360d-8d0e-da5402ba0f9a","appLinkName":"System Confluence","appLinkUrl":"https://sunbonnet.atlassian.net/wiki","spaceKey":"CSSD","spaceName":"CR360 Support Service Desk","spaceUrl":"https://sunbonnet.atlassian.net/wiki/spaces/CSSD","isServer":false},"labels":[],"projectKey":"CSSD","serviceDeskId":18,"kbLinkDomainURLs":["https://sunbonnet.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhYjQyOTgwZi0zNzFhLTRmZTAtOTJkYi1kYzg5ZjA4NjFlNDYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tMTY1NDcyOTgyNyI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6dXBsb2FkOioiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzkyMDg3Mjc3LCJuYmYiOjE3OTIwODYwNzcsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.ABbJ083XFxrI3ZMKOu2YdpHiOSYFl-LUY0PiDvwhzR0","targetCollection":"upload-user-collection-1654729827","endpointUrl":"https://api.media.atlassian.com","clientId":"ab42980f-371a-4fe0-92db-dc89f0861e46","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}